Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Strategy & Operations Manager – Client Onboarding, Activation & Retention
🔥 5 minutes ago
🇭🇰 Hong Kong – Remote
💵 $7k - $9.5k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🚀 Onboarding Specialist
👻 Ghost score 17%
Where this job comes from
Posted on Wing Assistant's careers page, not through a job board
First seen by Remote Rocketship 5 minutes ago
Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Own the entire post-sale customer journey from signed deal through month 12 and beyond • Manage the onboarding pipeline and accelerate accounts from signed deal to fully live • Define and monitor activation and early-life customer health • Define, measure and analyze retention and churn across logos, revenue, lifecycle, roles, segments, acquisition channels and teams • Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative information and raw data • Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build analytical models • Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams • Drive change through clarity and evidence without direct authority • Report weekly to leadership on onboarding pipeline, activation and retention health, changes and actions • Establish customer-journey maps, data access and metric baselines within the first 30 days • Identify high-impact opportunities, launch interventions and ship tools within the first 60 days • Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days
🎯 Requirements
• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable; applicants should show something they have built • Fluent written and spoken English • Ownership mentality, bias toward action and outcome focus • Comfortable working with stakeholders across cultures, seniority levels and functions • Must work US-aligned evening/night hours in Hong Kong time • Full-time role expected to be the candidate's only professional commitment • Final-stage candidates may complete background and reference checks
🏖️ Benefits
• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Equal opportunity employer • Background and reference checks conducted with candidate consent and in line with applicable law
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