Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Strategy & Operations Manager – Client Onboarding, Activation & Retention
🔥 5 minutes ago
🇭🇰 Hong Kong – Remote
💵 ¥46k - ¥63k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🚀 Onboarding Specialist
👻 Ghost score 17%
Where this job comes from
Posted on Wing Assistant's careers page, not through a job board
First seen by Remote Rocketship 5 minutes ago
Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+ • Manage the onboarding pipeline from signed deal to fully live account • Define healthy-start criteria, identify off-track accounts and intervene early • Define, measure and analyze retention and churn across logos, revenue, customer age, role, segment, acquisition channel and team • Conduct funnel, cohort, survival-curve and leading-indicator analysis • Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build analytical models • Work with sales, recruiting, customer success, finance, product and Philippines operations teams • Drive change through clarity and evidence without direct authority • Report weekly to leadership on pipeline, activation and retention health • Establish customer-journey maps, data access and metric baselines in the first 30 days • Identify high-impact opportunities, launch interventions and ship initial tools in the first 60 days • Demonstrate measurable improvement on a core metric and establish a weekly operating cadence within 90 days
🎯 Requirements
• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable • Fluent English, written and spoken • Ownership mentality; thrives in ambiguity and biases toward action • Comfortable working with stakeholders across cultures, seniority levels and functions • Willingness to work evening-to-night hours on Hong Kong time aligned with US operating hours • Full-time role must be the candidate's only professional commitment; other employment, consulting work or business interests must be disclosed • Final-stage background and reference checks may be required
🏖️ Benefits
• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Equal opportunity employer • Background and reference checks conducted with candidate consent and in line with applicable law
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