Strategy & Operations Manager – Client Onboarding, Activation & Retention

🔥 50 minutes ago

🇭🇰 Hong Kong – Remote

💵 ¥46k - ¥63k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 62 days.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the entire post-sale customer journey from deal close through month 12 and beyond • Manage the onboarding pipeline from signed deal to fully live account • Define activation and early-life health, identify at-risk accounts, and intervene early • Define, measure, and analyze retention and churn across logos, revenue, lifecycle, roles, segments, acquisition channels, and teams • Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative information, and raw data • Map cross-team handoffs, identify friction, redesign processes, run experiments, and measure impact • Build dashboards, alerts, and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources, and build analytical models • Collaborate with sales, recruiting, customer success, finance, product, and Philippines operations teams • Drive change through clarity and evidence without direct authority • Report weekly to leadership on pipeline, activation, and retention health, including changes and corrective actions • Map the customer journey, establish metric baselines, identify high-impact opportunities, launch interventions, ship tools, and run a weekly operating cadence

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Strong data skills and comfort working directly with databases, spreadsheets, and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfort connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable; candidates should show something they have built • Fluent English, written and spoken • Ownership mentality and ability to thrive in ambiguity • Comfortable working with stakeholders across cultures, seniority levels, and functions • Final-stage candidates may be asked to complete background and reference checks • Must be available to work from the evening into the night, Hong Kong time • This must be the candidate's only professional commitment; other employment, consulting work, or business interests must be disclosed

🏖️ Benefits

• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Opportunity to work with AI technologies and build tools using AI coding assistants • High ownership, tight feedback loops, and accountability for results • Equal opportunity employer

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