Technical Account Manager – AI Agents

🔥 4 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents. • Proactively manage customer expectations and ensure timely resolution of issues. • Identify, close, and expand business opportunities within the customer portfolio. • Collaborate with integration engineers during technical handoffs. • Implement accelerated customer ramp-up plans to achieve independent go-lives by Day 7. • Communicate regularly with customers, provide progress updates, and address concerns. • Troubleshoot and configure Central independently to resolve customer issues. • Monitor customer satisfaction and retention, implementing customer experience strategies. • Serve as the primary post-signing customer contact for onboarding, configuration, and ongoing support. • Address customer issues promptly, with same-day resolution expectations.

🎯 Requirements

• Proven experience as a Technical Account Manager or similar role in B2B SaaS. • Strong technical acumen with the ability to understand software solutions and troubleshoot issues. • Exceptional communication skills, both verbal and written. • Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail. • Commercially sharp with a track record of identifying and closing expansion opportunities. • Ability to work independently and take initiative in a fast-paced environment. • Strong problem-solving skills and a customer-centric mindset. • Familiarity with API integrations and technical workflows. • Experience in a startup or high-growth environment. • Understanding of customer success metrics and strategies. • Previous experience with AI-driven products or solutions. • Ability to work in different time zones, particularly aligned with US business hours.

🏖️ Benefits

• Fully remote work environment with flexibility to manage your own workspace. • Opportunity to work with cutting-edge AI technology and innovative solutions. • A culture that encourages professional growth and development. • Comprehensive training and onboarding programs. • Supportive team atmosphere focused on collaboration and success. • Access to continuous learning opportunities and resources.