Associate Technical Account Manager

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🕒 July 11

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TrustArc

WebsiteLinkedInAll Job Openings

201 - 500 employees

📋 Compliance

☁️ SaaS

Compliance • SaaS

TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

📋 Description

• Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution • Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers • Understand customer needs and translate this need into strategic solutions and recommendations • Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products • Identify opportunities to help expand customer adoption of TrustArc products • Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations • Utilize various client-based tools and applications for customer management and servicing • Actively contribute to the development and documentation of the product and enforcement of processes and policies • Work and partner with others within a team-based environment • Transfer/escalate customers to appropriate departments when required • Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

🎯 Requirements

• Bachelor's degree and 1-2 years of experience in software technical support account management, or a technical customer-facing role • Understanding of technological platforms and web infrastructure • Understanding of technical documentation including product specs and API integrations • Intermediate knowledge in Microsoft Excel • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug • Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level) • Ability to work effectively cross-functionally with Product, Engineering, and Sales • Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly • Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences • Strong project-management skills

🏖️ Benefits

• Competitive compensation • Health, Vision, and Dental Care • PTO Program • Computer + Welcome Package • Work from Home as a choice • Continuing Education Program • Opportunities to participate in philanthropic activities • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle • Php 20,000 employee referral program