Sales & Client Success Executive

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RecruitGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

RecruitGo is a global employer-of-record (EOR) and remote-hub building platform that helps companies hire, onboard, pay, and manage remote employees in emerging markets such as the Philippines, Indonesia, Vietnam, UAE, and Hong Kong. It combines recruitment services, payroll, benefits administration, compliance and HR support with local expertise and optional office space/equipment to enable businesses to expand internationally without setting up local entities.

📋 Description

• Making recommendations to clients on the right services we can provide for them. • Building relationships with clients and ensuring that they are satisfied with our services. • Helping clients see the value of our services and ensure that they are able to benefit from these services to its fullest potential. • Attend and manage client service requests and enquiries on our services and work with the relevant teams to follow through on cases. • Provide support to client via call, text and email. • Assist in preparing content for newsletters and email blasts to list of contacts. • Provide regular client success review meetings with client and drive through any service improvements. • Provide clients with updates related to product changes (i.e. new versions or features) ensuring clients are updated on service engaged. • Maintain strong working relationships with clients and acting as their advocate within the company to ensure best in class service whilst maintaining the appropriate company policies and processes. • Recording client feedback and suggestions and ensuring they are escalated to the respective teams and ensuring these are attended to. • Handle sales presentations in person and online. • Follow-up on sales lead and maintaining CRM database. • Preparing and sending quotes, proposals and engagement contracts. • Conduct product knowledge briefings for other teams. • Represent the organisation in partner and client facing events, online and offline as required. • Maintain Xero certification status throughout employment and participate in all in-house and external trainings. • Provide Xero and/or admin support/training to clients as and when needed. • Assist the management support team and any other tasks that may be allocated by supervisor/direct reporting officer from time to time.

🎯 Requirements

• At least 2 years of meaningful experience in client success, account management, strategic consulting, or a similar role within a related industry. • Bachelor's degree in Business Administration, Marketing, or a related field. • Strong verbal and written communication skills, with excellent project management and organizational abilities. • Experience with accounting and bookkeeping technology is preferred. • Solid understanding of accounting principles and concepts.

🏖️ Benefits

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. • Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. • Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.