Workforce Manager – Bench & Redeployment

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October 11

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Oversee and maintain the company’s active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent. • Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability. • Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity. • Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk. • Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching. • Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs. • Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness. • Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation.

🎯 Requirements

• Minimum 3 years of experience in workforce management, operations, or staffing logistics. • Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment. • Strong understanding of utilization metrics, forecasting, and talent mapping. • Excellent coordination and communication skills across multiple teams (Ops, TA, Training). • Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems. • Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround). • Preferred Skills • Experience in capacity planning, workforce optimization, or operational analytics. • Familiarity with performance data interpretation and skills inventory management. • Strong process management and documentation skills.