Brand Community Operation

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• You'll own the brand and community operations engine • Daily community engagement on Instagram and TikTok: DMs, comments, replies, post-race shoutouts • Monitoring and responding to brand mentions across social media in the company’s voice • Reviews monitoring and response across Shopify, Google, and other platforms • Building real connections with the company’s community in their feeds • UGC pipeline: download, file, tag, and organise user-generated content into the company’s content library • Content asset library maintenance — searchable, tagged, accessible for the team • Weekly content performance reporting: organic Instagram and TikTok metrics, top performers, trends, posting time analysis • Building the historical content performance database • Race calendar maintenance: upcoming marathons and key events, company’s athletes participating • Athlete CRM: tracking gifted athletes, race performances, content created, brand champions • Post-race coordination: timing community shoutouts, sourcing content from runners • Athlete database build-out: contact info, location, race history, audience size • Source potential athletes and influencers across Instagram and Strava using clear criteria • Build the outreach database (handle, location, race history, audience, engagement rate) • Initial outreach (using founder-approved templates) to qualified leads • Hand qualified responses to the gifting pipeline • Onboard new affiliate athletes: set up unique discount codes in Shopify Admin • Prepare welcome pack (brand guidelines, assets, code), coordinate first kit send-out via gifting flow (1 hr per new athlete onboarding) • Weekly performance tracking: code usage, sales generated, top performers • Monthly affiliate report to founder: revenue, commission, ROI per athlete, recommendations • Payouts admin: calculate commissions, prepare payout summaries, maintain records • Voice of customer reporting from reviews and social media (separate from customer service tickets) • Returns analysis: tracking patterns by SKU, reason, customer type • Monthly insight summary for the founder: what customers are saying, what's working, what's breaking • Backup customer service when our primary VA is offline • US operations support as we launch into Texas (scaling up over time) • Ad-hoc admin • Note: Athlete relationships and communications are owned by the founder. You handle the operational mechanics so the founder can focus on the relationship.

🎯 Requirements

• Equipment is self-provided • Computer: RAM: 8GB HDDISDD: 512 GB PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) • Operating System: Windows 11 Home or Pro • Power Backup: Power station, Powerbank, UPS, etc. • Extra Display: Secondary/External Monitor • Audio & Video: Noise-Cancelling Headset + Web Cam • Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract) • Annual Trip - connect with the broader Wingman community in person • Dedicated Support Contact (CSM) - someone to help you succeed and stay connected • Access to a Network = collaborate with follow contractors and onshore specialists • Opportunities to Upskill - optional sessions, peer learning, and developmental pathways • More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads • High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments • Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes • Advisory Support - HR, Tax, and setup guidance available to make contracting seamless • 100% Work-From-Home Contracts - all engagements designed for remote delivery