CRM Administrator – Technical Support

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Respond to member enquiries via phone, email, and messaging platforms • Manage new member onboarding and account setup • Process membership cancellations, changes, and offboarding requests • Maintain accurate customer information within the CRM • Follow up on customer reviews and feedback • Assist members with bookings, memberships, and general enquiries • Deliver outstanding customer service with professionalism and empathy • Provide first-level troubleshooting for common member issues • Assist members with access, login, and system-related enquiries • Use remote support tools (such as TeamViewer) when required • Escalate unresolved issues to the appropriate team • Coordinate with on-site staff when physical assistance is needed • Prepare weekly overnight support reports

🎯 Requirements

• Minimum 2 years of CRM Administration, Customer Service, or Customer Support experience • Excellent written and spoken English communication skills • Strong attention to detail and data accuracy • Experience handling customer enquiries across multiple communication channels • Comfortable working independently during overnight shifts • Strong problem-solving and organizational skills • Reliable internet connection and suitable home office setup • Preferred Qualifications • Experience in a membership, subscription, SaaS, hospitality, fitness, or service-based business • Experience using CRM systems (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar) • Basic technical support or IT Helpdesk experience • Experience using remote support software (TeamViewer, AnyDesk, Remote Desktop, etc.)

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract) • Annual Trip - connect with the broader Wingman community in person • Dedicated Support Contact (CSM) - someone to help you succeed and stay connected • Access to a Network = collaborate with follow contractors and onshore specialists • Opportunities to Upskill - optional sessions, peer learning, and developmental pathways • More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads • High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments • Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes • Advisory Support - HR, Tax, and setup guidance available to make contracting seamless • 100% Work-From-Home Contracts - all engagements designed for remote delivery