Wingspan
Fintech • SaaS • Enterprise
Wingspan is a financial technology company that specializes in simplifying the contractor lifecycle for businesses that employ contingent workers. By automating processes such as onboarding, payments, compliance, and benefits, Wingspan helps companies save time, improve retention, and ensure compliance. Their platform offers features like rapid payments, tax compliance, and contractor help desks, serving as an all-in-one solution for businesses utilizing 1099 workers. Wingspan is not a bank but partners with Lead Bank to provide financial services, including issuing the Wingspan Visa® Debit Card.
Operations Analyst, Payments
Job not on LinkedIn
July 4
Wingspan
Fintech • SaaS • Enterprise
Wingspan is a financial technology company that specializes in simplifying the contractor lifecycle for businesses that employ contingent workers. By automating processes such as onboarding, payments, compliance, and benefits, Wingspan helps companies save time, improve retention, and ensure compliance. Their platform offers features like rapid payments, tax compliance, and contractor help desks, serving as an all-in-one solution for businesses utilizing 1099 workers. Wingspan is not a bank but partners with Lead Bank to provide financial services, including issuing the Wingspan Visa® Debit Card.
📋 Description
• Handle technical escalations from the support team related to payment and platform issues. • Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows. • Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them. • Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience. • Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks. • Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies. • Create documentation to streamline payment operations and reduce the volume and response time of escalations.
🎯 Requirements
• Work Experience: 3+ years working directly for SaaS or fintech companies in payment operations or related fields. • Proficiency in SQL with hands-on experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions. • Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows. • Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues. • Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment. • Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies with a strong focus on problem-solving and process improvement.
🏖️ Benefits
• Unlimited vacation • Competitive stock option package • $300 one-time WFH stipend • Top of the line 14" Macbook Pro • Travel stipend for team off-sites • Medicover Sports Membership
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