Bilingual Patient Care Coordinator – Spanish, English

🔥 15 minutes ago

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Coordinate patient appointments and manage provider schedules • Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements • Respond professionally to patient inquiries through phone and other communication channels • Provide exceptional patient service while ensuring a positive patient experience • Coordinate appointment reminders and patient communications • Verify patient insurance eligibility and benefits • Process prior authorization requests • Assist with medication refill requests • Maintain accurate patient records and documentation within the EMR • Apply medical terminology and basic medical coding knowledge to support daily administrative workflows • Ensure patient information is maintained accurately and confidentially • Utilize the ICANotes EMR system to support daily patient coordination • Provide front-end and back-end administrative support • Collaborate with providers and clinical staff to ensure efficient patient care • Support operational initiatives as the practice continues to grow • Assist with communication management through email, phone, and messaging platforms

🎯 Requirements

• Previous experience working in a healthcare or medical administrative setting is required • Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role • Strong understanding of healthcare workflows and patient coordination • Knowledge of medical terminology and basic medical coding is required • Experience with insurance verification and prior authorizations • Experience handling patient follow-up calls and appointment scheduling • Comfortable managing medication refill requests and general healthcare administrative tasks • Excellent phone etiquette and strong patient communication skills • Strong attention to detail with the ability to manage multiple priorities • Experience with the following is preferred: ICANotes EMR, Ooma phone system, Viber, Microsoft Office Suite • Excellent verbal and written English communication skills • Fluency in English and Spanish or French • Professional, courteous, and patient-focused communication style • Comfortable communicating with patients, providers, pharmacies, and healthcare staff

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.