Dental Patient Coordinator – Oral Surgery

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Manage appointment scheduling and patient reminders • Coordinate completion of new patient forms, consent forms, and payment requirements prior to appointments • Maintain and organize patient records and documentation • Respond to patient inquiries and correspondence • Coordinate communication between patients and healthcare professionals • Assist with pre-operative and post-operative patient coordination • Ensure required medical clearances and health documentation are completed prior to surgery • Support the treatment coordinator with administrative tasks and documentation preparation • Prepare reports, spreadsheets, and documentation trackers • Maintain accurate information within the Open Dental practice management system • Assist with insurance coordination and EOB processing • Ensure all patient communication and records follow HIPAA compliance standards

🎯 Requirements

• Active Registered Nurse (RN) license required • Experience reviewing patient medical histories and medication lists • Basic familiarity with medications commonly used in surgical or dental settings • Familiarity with medical and dental terminology, particularly related to oral surgery • Knowledge of oral surgery workflows is highly preferred • Strong front desk experience, preferably in a dental or oral surgery practice • Extensive experience with appointment scheduling, patient communication, and front desk coordination • Ability to manage complex, multi-step patient workflows efficiently • Excellent communication and customer service skills • Experience with Open Dental (required; hands-on experience is non-negotiable) • Delta Dental insurance integration (EOB processing) is preferred • Zoom Phone experience • Strong understanding of HIPAA compliance and patient confidentiality • High attention to detail and organizational skills • Strong critical thinking and problem-solving abilities • Ability to work independently with minimal supervision • Strong focus, productivity, and accountability in a remote work environment • Quick learner who can follow instructions closely and adapt to new workflows • Comfortable working confidently in a fast-paced surgical practice • Candidates with experience in the following roles are strongly preferred: Medical Receptionist, Medical Scribe, Patient Care Coordinator, Dental Receptionist, Healthcare Administrative Assistant • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Reliable laptop or desktop computer. • High-speed internet connection (minimum 10 Mbps). • Noise-canceling headset. • Webcam for virtual meetings. • Quiet, professional workspace.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.