Medical Receptionist – Primary Care

🔥 5 hours ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇸🇻 El Salvador – Remote 🇵🇷 Puerto Rico – Remote 🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Medical Receptionist

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Handle high-volume inbound patient calls across three practice locations • Communicate clearly, professionally, and patiently with patients, including elderly patients • Address routine appointment, refill, and general inquiry calls according to office protocols • Route calls, messages, and concerns to appropriate team members • Schedule, reschedule, and coordinate patient appointments • Review patient needs and appointment history to determine scheduling workflows • Escalate scheduling issues requiring provider or office-level guidance • Navigate AdvancedMD to review patient charts, appointment history, messages, refill-related information, and administrative details • Document patient interactions, messages, and scheduling updates accurately • Receive and route refill-related inquiries according to practice protocols • Route medication-related questions and clinical concerns to appropriate providers or team members • Avoid giving medical advice, approving refills, or making independent clinical decisions • Follow office workflows and communication protocols • Recognize and escalate urgent, unclear, clinical, or sensitive concerns • Support communication between patients, front desk staff, providers, and internal teams

🎯 Requirements

• Experience working in a healthcare, medical office, primary care, medical receptionist, front desk, or Medical VA role • Experience supporting patient inquiries, scheduling, message routing, refill inquiry routing, or similar front office healthcare workflows • Experience handling frequent high-volume inbound patient calls • Experience navigating patient charts, reviewing information, documenting interactions, and using an EHR/EMR • Experience scheduling, rescheduling, and coordinating appointments • Basic medical terminology knowledge • Clear and professional spoken and written English • Relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Availability to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • AdvancedMD experience is preferred but not required • Prescription refill inquiry support experience is preferred • Primary care experience is preferred • Spanish-English bilingual communication is preferred but not required

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Reliable laptop or desktop computer • Stable high-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment