Medical Virtual Assistant, Spanish-English Bilingual – Front Desk & Administration

🔥 16 minutes ago

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in • Collecting patient co-pays and deductibles and confirming patient details • Answering inbound phone calls and responding to patient inquiries • Scheduling, confirming, and managing patient appointments accurately • Performing patient communication and follow-ups • Supporting patient care coordination through remote administrative tasks • Completing back-end administrative support as needed • Entering and maintaining accurate patient data in the patient management system • Using EMR/EHR systems (WebPT experience preferred) • Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

🎯 Requirements

• At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience) • Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting. • Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner • Comfortable using EMR/EHR systems (experience with WebPT is an advantage) • Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages • Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions • Proactive, reliable, and able to work independently • Detail-oriented with strong organizational skills • Proficiency in WebPT and Optimum is a plus • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 15 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.