Scheduling, Patient Coordinator

🔥 7 minutes ago

🇵🇭 Philippines – Remote

💵 $12.5k - $16.6k / year

⏰ Full Time

🟢 Junior

✨ Scheduling Coordinator

🚫👨‍🎓 No degree required

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Manage and coordinate surgery scheduling and communicate with patients, healthcare providers, hospitals, and other relevant parties • Process, manage, and track patient referrals, maintaining accurate documentation and timely follow-ups • Handle approximately 50–100 inbound calls daily • Conduct outbound calls for appointment confirmations, scheduling, and follow-ups • Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars • Provide front desk, receptionist, and administrative support for daily practice operations • Manage incoming and outgoing faxes and maintain organized fax logs • Assist with hospital and insurance credentialing and re-credentialing processes • Support HR onboarding, including preparing and submitting new-hire documentation through Paychex • Set up Microsoft email accounts and coordinate eClinicalWorks system access for new employees • Provide occasional office management and executive administrative support • Coordinate with the medical biller regarding patient accounts or billing inquiries • Maintain accurate patient information and administrative records while ensuring confidentiality and HIPAA compliance

🎯 Requirements

• At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role • Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage • Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and ability to quickly learn and adapt to new healthcare software and administrative tools • Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients • Must speak and write English clearly and professionally • Must have relevant work experience • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) • Must be available to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional performance-based incentives, bonuses, or increased hours based on performance

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