Customer Success Manager, Resorts

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November 18

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Winnow

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Winnow was founded with a simple belief that food is too valuable to waste.

51 - 200 employees

📋 Description

• Responsible for growing and maintaining a number of strategic accounts across Central and South America • Devise strategy for account maintenance and growth • Create action-orientated implementation plans • Ensure performance of the accounts and meet Winnow and client KPIs • Report to the Team Lead and Managing Director of the Americas on account performance • Act as the Voice of the Customer for resorts in Winnow • Create delivery and success strategies for the resorts industry • Provide clients with timely, accurate and insightful reports • Develop deep relationships with key influencers and decision-makers • Manage and solve any conflicts or challenges that arise

🎯 Requirements

• Fluent in both English and Spanish (mandatory) • Experience in a Client Success / Implementation or Project Management / Account Management / Consultant role • Experience in the hospitality industry (resorts, hotels, restaurants) • Experience analyzing large datasets using Excel / G Sheets • Understanding of KPIs and how to use them to track client success • Intermediate level of Excel / G Sheets and are skilled in PowerPoint / Google Slides • Degree-educated • Experience with remote work and reporting to a manager in another geographic location • Experience at a multi-national corporation • Experience with Slack, Confluence, and Planhat or other CRM tools