Regional Operations Manager

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🕒 December 12, 2025

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Winterhalter Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🔧 Hardware

🤝 B2B

Hardware • B2B • Hospitality

Winterhalter Group is a global leader in commercial dishwashing technology, specializing in providing high-quality dishwashing machines tailored for hotels, restaurants, cafes, and catering businesses. Founded as a family business, it has grown to employ over 2,000 people worldwide, emphasizing innovation and quality in the kitchen sector. The company is dedicated to excellent customer service, employee development, and integrating advanced technologies into its products to enhance efficiency in professional kitchens.

📋 Description

• Manage time and work under pressure to tight deadlines • Support, coach, mentor and performance manage a regional team of installation & Service Technicians • Take ownership and responsibility for the delivery of the agreed goals and targets • Provide constructive and positive feedback to team members • Encourage individuals, providing input and suggestions for problem resolution • Address interpersonal problems with team members quickly and directly • Carry out assessment of the field service technicians including technical ability and customer engagement • Establish and maintain an effective debriefing process • Ensure team members receive appropriate training, coaching, personal development, and performance management • Contribute to grading evaluations and development planning • Evaluate geography and traveling times affecting service delivery and effectiveness

🎯 Requirements

• Proven 3-4 years field service experience as a service technician • Proven experience in leading a team of field service technicians ideally 3-4 years experience • Ability to provide constructive feedback, manage their activity in the field and performance • Experience with single and 3 phase equipment; an electrical qualification is essential • Ability to troubleshoot, test, repair and service technical equipment • Management qualifications are desirable but not essential • Excellent written and verbal communication • Strong analytical and problem-solving skills • Excellent organisation and computer skills • Ability to learn new applications and cross-train others is highly desirable • Familiarity with mobile tools and applications • Direct experience in the warewash and or catering industry is highly desirable

🏖️ Benefits

• Competitive salary • Company vehicle (with use privately) including fuel card • 25 days annual leave - plus bank holidays (increasing with length of service) • Pension & Life Assurance • Private Medical Cover • Employee assistance plan and discount scheme