Wirex
201 - 500 employees
Founded 2014
💳 Fintech
🌐 Web 3
🏦 Banking
💰 Series B on 2021-12
Fintech • Web 3 • Banking
Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.
Customer Care Specialist
🕒 May 8
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Wirex
201 - 500 employees
Founded 2014
💳 Fintech
🌐 Web 3
🏦 Banking
💰 Series B on 2021-12
Fintech • Web 3 • Banking
Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.
📋 Description
• Identify and assess customers’ needs to achieve satisfaction. • Answer clients' questions promptly and effectively, guiding them through issue resolution with a focus on delivering outstanding customer experiences. • Provide accurate, valid and complete information by using the right methods / tools available to you. • Actively participate in building Wirex's multi-language knowledge base and community, contributing to the enhancement of support resources and collaboration among users. • Be prepared to collect valuable feedback from customers, translating their insights into actionable suggestions for product improvement. • Build sustainable relationships and trust with customers through open and interactive communication. • Identify and escalate customer-reported bugs or issues. • Proactively communicate with customers to gather feedback, identify improvement opportunities, and convey updates on issue resolutions. • Providing high-quality support within defined SLA timeframes. • Meet personal / customer care team targets and Key Performance Indicators (KPI’s). • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers.
🎯 Requirements
• Customer support experience with expertise in multi-chat handling. • Advanced English (spoken and written). • Fast learner, able to handle complex information. • Flexible, adaptable, and comfortable in a changing environment. • Strong communication, interpersonal, and problem-solving skills. • Well-organized, detail-oriented, and able to multitask and work under pressure. • Customer-focused mindset. • Nice to have: Experience with Zendesk / Freshdesk and Atlassian tools. • Interest in blockchain technologies and the crypto ecosystem.
🏖️ Benefits
• Premium tariffs for our product. • Semi-remote work with flexible hours. • Home office allowance. • Virtual share options scheme after the probation period. • Comprehensive medical insurance after the probation period. • Generous vacation policy: 20 business days. • Paid sick leave, Birthday, and Anniversary leave. • Length of Service Holidays. • Engaging in online events for learning and enjoyment. • Coworking with all facilities and parking compensation in Wrocław /Kyiv .
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