Help Desk Agent

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Wirex

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Fintech • Web 3 • Banking

Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.

201 - 500 employees

Founded 2014

💳 Fintech

🌐 Web 3

🏦 Banking

💰 Series B on 2021-12

📋 Description

• Provide L1 support to internal users: handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate when necessary; • Daily operations: assist new employees with setting up workstations and configuring access to systems and tools; • Participate in automation and technology adoption: assist in automating recurring workflows and support the team in implementing new tools and technologies (including AI-driven features); • Contribute to process improvement: document solutions, update knowledge base articles, and help refine procedures within the Help Center.

🎯 Requirements

• Proven experience in customer or technical support (1+ year), including working with platforms such as Jira, Freshdesk, Zendesk, ServiceNow, Monday, etc.; • Working knowledge of fundamental office tools provided by Google and Microsoft; • Basic understanding of computer basics and differences between operating systems (Windows, macOS, Linux); • Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools and technologies; • Advanced English is essential; proficiency in additional languages is considered a significant asset.

🏖️ Benefits

• Premium tariffs for our product. • Semi-remote work with flexible hours. • Home office allowance. • Virtual share options scheme after the probation period. • Comprehensive medical insurance after the probation period. • Generous vacation policy: 20 business days of paid leave + 12 paid floating holidays. • Paid sick leave, Birthday, and Anniversary leave. • Length of Service Holidays. • Engaging in online events for learning and enjoyment. • Coworking with all facilities and parking compensation in Wrocław/Kyiv.