Senior Program Manager, Customer Delivery

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Wix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🛍️ eCommerce

🔥 Funding within the last year

💰 $1G Post-IPO Debt - Wix on 2025-09

SaaS • eCommerce

Wix is a cloud-based website development platform that enables individuals and businesses to create, customize, and publish websites using drag-and-drop tools, templates, and integrated services. It operates as a SaaS provider offering hosting, domain registration, eCommerce features, marketing and SEO tools, and an app marketplace to extend site functionality, serving small businesses, creators, and online retailers.

📋 Description

• Own delivery end-to-end — full visibility into timelines, deliverables, risks, dependencies, and owners • Build and maintain clear implementation plans that map customer dates, Attuned deliverables, customer dependencies, and internal next steps • Partner with AI Engineering to configure, tune, and deliver high-quality AI agents for each customer • Serve as the named operational point of contact for customer and partner program asks, making sure inbound requests are acknowledged, triaged, and routed to the right Attuned owner • Identify and resolve issues, chasing internal and external blockers and escalating with GTM and Operations leadership when needed • Own recurring customer meetings (weekly standups, implementation reviews, executive business reviews) — agenda setting, KPI reporting, and follow-through on action items • Own customer health after go-live — tracking adoption, call-volume ramp, and agent performance, and acting on warning signs before they become escalations • Translate platform impact into the outcomes customers care about — calls recovered, appointments booked, wait times reduced — and report them in KPI reviews and executive business reviews • Build the post-launch relationships that drive retention and renewal, serving as the customer's primary operational point of contact and making sure open requests keep moving • Surface expansion signals and partner with Health Account Executives, who own the commercial relationship, to grow each account • Build and refine implementation playbooks as the customer base grows • Build lightweight systems for tracking owners, dates, dependencies, and follow-up across customer and partner programs • Surface product feedback from the field into our product development process • Identify operational gaps and lead process improvements proactively

🎯 Requirements

• 3-7 years of experience in program management, project coordination, consulting, customer operations, or a similar role • Exceptional organization — you're the person on every team who makes sure details, dates, owners, and next steps do not slip • Genuine customer instinct — you build trust with senior stakeholders, sense when something's off before it's escalated, and can steer a hard conversation to a good outcome • Strong written and verbal communication; comfortable running a meeting with senior customer stakeholders and sending crisp follow-ups that keep work moving • Power user of AI tools like Claude — we expect everyone on the team to lean on AI to move faster, draft better, and think through hard questions • A bias toward action and ownership — you'd rather find the form, chase the owner, and move the work forward than wait for instructions • Comfort working across teams — sales, engineering, operations, customer stakeholders, and partner teams — and translating between them • Nice to have: Experience working in or with healthcare organizations • Nice to have: Familiarity with EHR systems, especially Epic

🏖️ Benefits

• Health insurance • 401(k) plans • Paid time off • Flexible work arrangements • Professional development opportunities