Wix
Finance • B2B
Wix is a Raleigh-based firm specializing in tax preparation, tax advisory, and small business accounting. The company is led by John D, a Certified Public Accountant with extensive experience in accounting practices including accrual, cash, project-based, and cost accounting. Wix is committed to understanding the unique needs of small businesses across various industries such as real estate, consulting, and construction management. The firm prides itself on providing individualized attention and guidance, helping clients navigate the complexities of tax codes and grow their financial operations.
Call Center Representative
Job not on LinkedIn
October 29
Wix
Finance • B2B
Wix is a Raleigh-based firm specializing in tax preparation, tax advisory, and small business accounting. The company is led by John D, a Certified Public Accountant with extensive experience in accounting practices including accrual, cash, project-based, and cost accounting. Wix is committed to understanding the unique needs of small businesses across various industries such as real estate, consulting, and construction management. The firm prides itself on providing individualized attention and guidance, helping clients navigate the complexities of tax codes and grow their financial operations.
📋 Description
• Receive inbound calls and place outbound calls • Identify the reason for the customer’s call, collect relevant information, and provide solutions • Refer to premade scripts for a variety of customer service topics • Upsell products and services when appropriate • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions • Attend trainings to maintain up-to-date skills and knowledge
🎯 Requirements
• High school diploma/GED • Previous experience as a Call Center Representative or in a similar role is preferred • Excellent phone and verbal communication skills • Understanding of active listening techniques • Familiarity with Customer Relationship Management (CRM) programs • Ability to work well under pressure • Highly organized with the ability to prioritize projects and manage time effectively
🏖️ Benefits
• Competitive salary • Paid time off • Competitive Compensation • Health Insurance • Career Growth Opportunities
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