Solutions Support Engineer

🕒 September 3

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Provide an outstanding technical support experience for Wiz customers • Troubleshoot customer technical problems using debugging, networking, and system administration • Update documentation and create customer solutions when needed • Scale the support offering through coding, scripting, and automation • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency • Identify cases requiring technical or strategic escalation • Create, maintain, and coordinate incident management requests with product or engineering teams • Design and implement scalable support solutions through automation • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

🎯 Requirements

• Native Brazilian speaker with excellent command of English, both spoken and written • Must be comfortable working 10am to 7pm BRT • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • 2+ years of experience with cloud technologies (Azure, AWS, GCP) • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications • Experience reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • Applicants must have the legal right to work in Brazil without visa sponsorship • Preferred: Experience with DevOps technologies • Preferred: Familiarity with REST APIs or GraphQL • Preferred: Knowledge of basic web technologies, such as HTTP, HTML, and DNS • Preferred: Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing • Preferred: Understanding of relational databases

🏖️ Benefits

• Participation in on-call rotation for after-hours, holiday, and weekend support coverage • Opportunity to work with a global team • Opportunity to contribute to a fast-growing company powered by Google • Equal opportunity workplace