Analyst III, Workforce Business Solutions

🕒 6 days ago

🇺🇸 United States – Remote

💵 $96.7k - $144.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Help build the next generation of reporting for our Customer Experience organization. • Build PowerBI data models, automated datasets, and interactive dashboards. • Design SQL transformations and pipelines that create clean, validated reporting datasets. • Develop and modernize reporting solutions within the NICE Data Environment. • Integrate and reconcile data from DRIVE, CC Pulse, Genesys Cloud, Avaya, and Salesforce. • Analyze key contact center metrics such as service levels, ASA, handle time, adherence, occupancy, and productivity. • Collaborate with WFM and Operations partners to support reporting needs.

🎯 Requirements

• Bachelor's Degree (accredited) or in lieu of a degree High School Diploma or GED (accredited) and 4 years of relevant work experience • 5 years relevant experience (in addition to education requirement) • Effective communicator with the ability to lead and influence others. • Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives. • Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals. • Strong analytical thinking and problem-solving skills.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days