CE Team Lead I

Job not on LinkedIn

🕒 April 17

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟠 Senior

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Provides daily guidance and assistance to contact center representatives • Provides ongoing training to new hire contact center representatives • Handles customer escalations that may require deviation from standard screens, scripts, and procedures • Oversees real-time performance of site and queue management • Monitors calls and provides feedback as necessary to ensure contact centers quality standards are exceeded • Supports case management/credit approvals and review • Maintains routine customer service related reports and creates reports as required and requested by management • Acts as a liaison between contact center representatives, supervisory staff and other departments • Performs administrative duties as requested • Interacts with WM Customers via Multi-Channel Customer Service • Flexible scheduling and willingness to perform other tasks as required by delivery channel

🎯 Requirements

• Education: High School Diploma or GED (accredited) required • Experience: 2 years of experience as a WM CSR/ICR required • Proficient in contact center technical knowledge and skills • Proficient in MS Office (Word, Outlook and Excel) • Excellent verbal, written and analytical skills • High customer focus • Reacts well under pressure • Treats others with respect • Identifies and resolves problems in a timely manner • Prioritizes and plans work activities • Works both independently and with a team to meet site goals • Adapts to frequent changes in the work environment • Manages difficult or emotional customer situations

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days