WNS
B2B ⢠Enterprise ⢠SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Associate - Ops
Job not on LinkedIn
March 26
WNS
B2B ⢠Enterprise ⢠SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
đ Description
⢠Deliver industry leading service excellence whilst maintaining a commercial focus ⢠Facilitate an efficient and cost-effective end to end claims experience ⢠Lodge new insurance claims for customers and intermediaries ⢠Determine coverage through exploratory questioning and policy interpretation ⢠Elevate the customer experience through clear expectations of the claim process ⢠Negotiate and obtain collection of customer excess ⢠Respond to and manage customer enquiries and complaints within agreed timeframes ⢠Ensure accurate information is provided to customers regarding claims ⢠Identify opportunities to improve processes and systems ⢠Accountable for decision making within policy guidelines and deliver best outcomes ⢠Demonstrate responsibility for personal development and actively participate in performance reviews
đŻ Requirements
⢠Relevant tertiary qualification desired (Business, Finance, Commerce) ⢠1-2 years working in general insurance preferred ⢠Call centre experience preferred ⢠Experience working within a customer service environment ⢠Computer literacy and navigational skills using multiple systems simultaneously ⢠Demonstrated ability to achieve targets ⢠Experience working in a fast paced, high pressured environment preferred
đď¸ Benefits
⢠Incentives ⢠Rewards and Recognition program ⢠Laptop ⢠Headset and Phone set provided
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