Customer Service Agent, Finnish

🔥 7 minutes ago

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Act as a single point of entry for all customer service cases via email and calls • Provide support for credit line amounts, increase requests, and status inquiries • Support onboarding, validation calls, special projects, and cards launch activities • Support authorizations, billing management, and invoice processing • Support disputes, account changes, merchant reimbursements, and web/portal activities • Perform manual cash application and accounts receivable management • Provide invoices and end-user guidance for payment application via portal • Research cash application and accounts receivable issues • Support system issues, notices, and spam governance activities • Receive, update, and log requests • Route cases according to the Procedures Manual and response and resolution SLAs • Escalate issues and requests according to escalation procedures • Assist the Lead associate and team members with assigned tasks

🎯 Requirements

• Minimum of one (1) year of contact center and customer relationship management experience • Outstanding written and verbal communication skills • Demonstrated ability to handle multiple tasks • Excellent time management skills • Computer skills, including typing • Minimum of one (1) year of contact center experience • Minimum English B2/C1 • Advanced Finnish knowledge, minimum B2 level, to communicate with customers

🏖️ Benefits

• Secure employment with a full-time contract • Hybrid work model • Monthly performance-based bonus to reward your achievements • Flexible benefits package tailored to your needs, including options such as a MultiSport card, private medical care, vouchers and discounts at a variety of retailers • Daily interaction in a dynamic, multinational environment