WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Deputy Manager – Transactional Quality
Job not on LinkedIn
21 hours ago
WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Communicate with the client and internal stakeholder • Drive accuracy and SLA compliance for current processes • Ensure adherence to defined SLAs • Driving VOC and CSAT actionable across the teams • Providing effective feedback to all processors
🎯 Requirements
• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR • Understand the overall flow of the F&A business • Good working knowledge of Transaction Quality systems, tools and technologies • Drive continuous improvement projects • Ability to train and mentor on multiple quality & improvement concepts • Manage and lead a team of Quality resources and managers
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off
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