WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Operations Associate
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents. • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process. • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. • Should be willing to work from office or Hybrid as specified by business / process.
🎯 Requirements
• Experience of minimum 1 year of contact center experience is required. • Highschool diploma. • English B2 (SVAR and WriteX score of 55 - 58)
🏖️ Benefits
• Remote work options
Apply Now
