WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
SAP AMS Analyst
🕒 April 1
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WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Provide support to SAP AMS Team by solving SAP related user requests • Provide ITIL based user support using Ticket system • SOx compliancy • Configuration, development on, and maintenance of our SAP system • Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements • Solve the assigned tickets within SAP AMS specific SLAs • Cooperation with internal and external resources • Work with and guide the internal users and consultants in support cases as well as in projects • Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc. • Train (key) users on usage of SAP’s functions.
🎯 Requirements
• Business or Computer Science degree at University level or equivalent • Deep knowledge of SAP module N/N and ITIL based user support • Several years experiences in supporting SAP applications • Able to analyze business process requirements and specify / propose solutions • Experience in international projects • Team player, flexible. • Worked in an international SAP AMS environment compliant to SOX • Experience with ITIL processes and ticket based working • Worked with business user and understand business terms and conditions • Has a manufacturing background with complex multiple ERP system support function.
🏖️ Benefits
• Role clarity • Coaching and mentoring • Professional development • Structured career path • Employee experience at the core
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