WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Senior Group Manager – Operations – Utilities
7 hours ago
WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Lead a team of operational leaders • Deliver contractual and commercial performance through cost and profitability management • Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition • Build excellent relationships both internally and externally at all levels • Ensure compliance to all relevant process and regulatory standards • Control and minimise costs • Drive continuous improvement and create value by delivering excellent customer experience
🎯 Requirements
• Proven track record of 5 years’ experience as senior operations manager • Experience in a contact center/BPO environment • Grade 12/Matric. • Effective coaching skills • Planning and organizational skills • MS Office at an advanced level • Leadership • Change management • Commercial acumen.
🏖️ Benefits
• Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. • Role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
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