WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Senior Group Manager - Transactional Quality
Job not on LinkedIn
April 25
WNS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients • Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management • Predictive SLA monitoring & reporting • Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement • Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits • Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism • Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) • Foster a spirit of continuous learning & collaboration across teams
🎯 Requirements
• Grade12/Matric Graduates/ Post Graduate • Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality • Lean Six sigma Black belt certified (Master black belt preferred) • Experience in automation of aspects of Quality function • Knowledge & experience of Agile methodology & demonstrate a digital mindset • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values • Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
🏖️ Benefits
• Professional development and structured career path • Contribution to society through WNS Cares Foundation
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