Senior Nurse – Clinical Education

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Conducts training for staff members pertaining to Utilization Review process, clinical rules/guidelines, client/module/modality-specific workflows, and software enhancements • Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content • Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes • Proactively identifies targeted improvement opportunities • Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff • Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes • Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives • Leverages tools and methodologies to assess the effectiveness of educational content and delivery • Advises Leadership Teams/Medical Director of opportunities for individual performance improvement • Reviews reports from the Quality Department to identify training opportunities • Serves as contact point for staff in order to answer questions/provide clarification related to criteria, policy, and process • Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes • Recognizes and informs management of process/performance gaps and offers solutions • Adheres to all regulatory requirements and complies with HealthHelp policies and procedures • Upholds professional standards and performs all work in a manner respectful of others • Provides a high level of service and support to both internal and external clients • Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy • Performs other duties as assigned to meet business needs

🎯 Requirements

• Graduate of an accredited school of nursing, required • Current, active, and unrestricted RN, LVN, or LPN license in a state or territory of the U.S., required • 2 years of prior experience in direct clinical care or managed care setting, required • 1 year of direct virtual and/or face-to-face training experience, required • 1 year of Utilization Management, Case Management, or Clinical Care Coordination, required • Remote education/training experience a plus • Ability to flex work hours based on business needs • Excellent listening, oral, and written communication/presentation skills • Ability to communicate complex information in a clear and concise manner • Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings • Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines • Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems • Ability to effectively perform in a fast-paced environment • Demonstrated knowledge and experience in using critical thinking skills • Proficient with Microsoft Office Suite and Windows products • Proficient with setting up webinars and multi-participant conference calls

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Employee Assistance Program