Wojdak Government Relations
Government • B2B
Wojdak Government Relations is one of Pennsylvania’s leading lobbying firms with a 40-year track record, providing bipartisan lobbying and government-relations services at the Pennsylvania State Capitol and Philadelphia City Hall. The firm pairs seasoned lobbyists — many with experience at the highest levels of state and city government — with strategic communications support through its affiliated public relations firm, Bellevue Communications. Wojdak focuses on developing deep client understanding and leveraging extensive Commonwealth contacts to craft legislative and regulatory strategies and messages that win results for clients including Fortune 500 companies, healthcare providers, non-profits, colleges and cultural institutions.
Customer Service Representative
Job not on LinkedIn
November 5
Wojdak Government Relations
Government • B2B
Wojdak Government Relations is one of Pennsylvania’s leading lobbying firms with a 40-year track record, providing bipartisan lobbying and government-relations services at the Pennsylvania State Capitol and Philadelphia City Hall. The firm pairs seasoned lobbyists — many with experience at the highest levels of state and city government — with strategic communications support through its affiliated public relations firm, Bellevue Communications. Wojdak focuses on developing deep client understanding and leveraging extensive Commonwealth contacts to craft legislative and regulatory strategies and messages that win results for clients including Fortune 500 companies, healthcare providers, non-profits, colleges and cultural institutions.
📋 Description
• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers
🎯 Requirements
• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree
🏖️ Benefits
• Entry Level • Full Time
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