Customer Solutions Specialist

Job not on LinkedIn

🔥 14 hours ago

🌐 Mexico, Argentina, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇺🇾 Uruguay – Remote 🇵🇪 Peru – Remote 🇨🇱 Chile – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle • Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies • Schedule project crews for services, training, and deliveries; manage regional spreadsheets and work orders • Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders • Handle customer service or billing complaints, conduct daily follow-up calls, and record all client interactions • Manage supply orders, entering and closing orders in the system while overseeing client supply distribution • Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets • Work with external vendors to resolve issues and recommend process improvements to streamline operations

🎯 Requirements

• Associate degree (2-year degree) required; Bachelor's degree (4-year degree) is a plus • Proven experience in operations support, customer solutions, or client project coordination • Strong ability to multitask, manage multiple project budgets, and resolve sudden challenges at a moment's notice • Exceptional attention to detail and strong written and verbal communication skills over phone and email • Proficient in basic computer applications, software systems, work order management, and spreadsheets • Fluent English and Spanish skills (bilingual) are mandatory • Must be based in Latin America

🏖️ Benefits

• Compensation in USD • Fully remote work within Latin America with flexible time schedules • Career growth with international clients and dynamic projects • Long-term independent contractor agreement (no additional benefits such as paid time off, health insurance, etc.)