Gen AI Software Engineer

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🕒 June 1

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• AI-powered voice agents and conversational AI • Sentiment analysis and conversation intelligence • Backend automation and workflow orchestration • AI-assisted redaction of sensitive data (e.g., credit cards) • Data pipelines feeding AI systems • Integration of AI tools into existing enterprise systems

🎯 Requirements

• 5+ years backend/software engineering experience (Python preferred) • Proven experience implementing AI solutions in real business contexts • Experience with APIs and system integrations (FastAPI or similar) • Familiarity with cloud environments (AWS and/or Azure) • Understanding of data privacy and security best practices • Ability to work independently with minimal onboarding • Strong problem-solving mindset and pragmatic thinking • Experience in contact centers, BPO, or CX tech • Familiarity with workflow tools (Power Automate, Logic Apps, n8n) • Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG) • Nice-to-have • Experience with Amazon Connect or voice AI systems • Exposure to compliance frameworks (SOC, PCI) • C# experience