Workana
51 - 200 employees
Founded 2012
👥 HR Tech
🏪 Marketplace
🎯 Recruiter
💰 Series C on 2024-02
HR Tech • Marketplace • Recruitment
Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.
People Enablement Team Lead
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🔥 0 minutes ago
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Workana
51 - 200 employees
Founded 2012
👥 HR Tech
🏪 Marketplace
🎯 Recruiter
💰 Series C on 2024-02
HR Tech • Marketplace • Recruitment
Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.
📋 Description
• Develop and execute the company’s product knowledge management strategy, ensuring alignment with business objectives and user needs. • Own and continuously improve both the external Knowledge Center and internal Product Enablement Hub. • Lead the creation, maintenance, and optimization of product documentation, training materials, and self-service resources. • Ensure all content is structured and optimized for integration with AI-powered knowledge assistants and self-service experiences. • Clearly communicate product value propositions, benefits, best practices, and real-world use cases. • Collaborate closely with Product, Client Success, Onboarding, Support, Sales, and other cross-functional teams to identify knowledge gaps and improve content quality. • Own the product knowledge component of employee onboarding, designing structured learning pathways for new hires. • Coordinate knowledge releases alongside product launches and feature updates. • Establish governance, quality standards, editorial guidelines, taxonomy, and content review processes. • Manage and guide visual content contributions to ensure consistency with brand and user experience standards. • Measure knowledge engagement and content effectiveness, leveraging available analytics and stakeholder feedback to drive improvements. • Lead and mentor knowledge management and enablement team members.
🎯 Requirements
• Bachelor’s degree in English, Communications, Journalism, or a related field. • 5+ years of experience in technical writing, editing, proofreading, documentation, or related disciplines. • 3+ years of experience in content strategy, adult learning, project management, research, or knowledge management roles. • Proven experience leading cross-functional initiatives and collaborating with subject matter experts. • Experience managing or mentoring teams within knowledge management, documentation, learning, or enablement functions. • Strong expertise with Microsoft Word and solid proficiency in PowerPoint and Excel. • Excellent written and verbal communication skills in English. • Strong organizational, project management, and stakeholder management skills. • Ability to thrive in fast-paced, collaborative, and evolving environments. • Nice to Have • Professional proficiency in both English and Spanish. • Experience working in SaaS, fintech, wealth management, or related industries. • Knowledge of adult learning principles, instructional design, or learning experience design. • Experience building knowledge ecosystems that support both employee enablement and customer education. • Familiarity with analytics frameworks and tools for measuring content engagement and effectiveness. • Understanding of AI-powered knowledge systems, chatbots, or large language models. • Experience establishing governance frameworks for documentation, terminology, taxonomy, and content standards. • Experience working in global or multicultural organizations.
🏖️ Benefits
• Compensation in USD • Fully remote work • Career growth opportunities within an international company • Opportunity to lead a high-impact function with visibility across multiple departments • Exposure to a global organization serving sophisticated clients in the wealth technology sector
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