Workato is the leading Enterprise Automation Platform. Workato enables both business and IT teams to integrate their apps and automate business workflows without compromising security and governance. It enables companies to drive real time outcomes from business events. 

There is no coding required, and the platform utilizes Machine Learning and patented technology to make the creation and implementation of automations 10X faster than traditional platforms.

Workato

Product Manager

• Lead the strategy, development, and maintenance of backend billing systems
• Build and enhance internal tools for efficient feature and usage provisioning
• Design and implement customer-facing dashboards
• Assist in developing a comprehensive usage alerts system
• Work closely with cross-functional teams
• Define and communicate a clear product strategy and roadmap
• Define relevant KPIs and analyze usage data
• Stay informed about industry trends and share insights

Senior Product Manager, Usage and Billing

Product Marketing

• Lead strategic product marketing initiatives for iPaaS product line
• Define product's messaging and competitive positioning
• Conduct competitive analysis
• Provide technical enablement and training materials for sales, presales, and partner teams
• Develop go-to-market strategy
• Stay abreast of industry trends
• Drive thought leadership and educate stakeholders
• Develop and execute go-to-market strategies
• Manage multiple initiatives
• Drive creative product marketing initiatives

Senior Director, Product Marketing

Sales

• Partner Sales Manager accountable for strategic development and supporting day to day activities
• Responsible for growing and selling complex SaaS solutions through Partner Network
• Manage multiple activities with Strategic Partners
• Articulate and motivate managed partners to make strategic investment in Workato Platform
• Execute on driving key joint customer engagements
• Work closely with Workato Sales organization to scale sales output
• Strong background in Integration and Automation toolsets
• Proven history of growing partners into larger strategic relationships leading to increased revenue

Partner Sales Manager

• Product-led-growth (PLG) team at Workato
• Group Product Manager
• Maximize product adoption and usage growth
• Work with cross-functional leadership
• Build and manage roadmap
• Connect the dots for cohesive customer experience
• Launch and optimize messaging channels
• Analyze data and present work to senior leadership
• Ship minimum-viable products
• Capture insights from growth experiments
• Drive product strategy and experiments
• Take risks and make calculated tradeoffs

Group Product Manager, Usage and Adoption

We are seeking an experienced Senior Product Manager to join our Usage/Billing team. This role calls for a seasoned professional with a background in backend billing systems, customer facing dashboards and internal tool development. Experience with data analysis and comprehensive knowledge of infrastructure and data pipelines is a big plus. As a Senior Product Manager, you will play a pivotal role in driving the evolution of usage visualization, provisioning processes, and customer interaction tools, working closely with other Product Managers to align efforts with broader strategic goals. In this role, you will also be responsible to:

• Backend billing/usage systems: Lead the strategy, development, and maintenance of backend billing systems for accurate usage counting and infrastructure. Ensure seamless integration, scalability, and data accuracy.
• Internal Tool Development: Build and enhance internal tools for efficient feature and usage provisioning. Gather input from stakeholders, prioritize features, and oversee integration into existing workflows.
• Customer-Facing Dashboards: Design and implement customer-facing dashboards that offer insights into usage patterns, billing details, and account activity. Ensure alignment with user experience standards and visual appeal.
• Usage Alerts: Assist in developing a comprehensive usage alerts system to keep customers informed about critical account activities, usage thresholds, and billing updates. Define alert parameters, frequency, and communication channels.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including Engineering, Design, Sales, and Customer Support, under the guidance of the Group Product Manager. Gather input, prioritize features, and facilitate communication to ensure alignment with overarching strategies.
• Product Strategy and Roadmap: Collaborate with the Group Product Manager to define and communicate a clear product strategy and roadmap for the Usage/Billing domain. Ensure alignment with business goals and market trends.
• Metrics and Analysis: Define relevant KPIs to measure the success and effectiveness of the Usage/Billing product area. Analyze usage data, customer feedback, and market trends to support data-driven decisions.
• Industry Awareness: Stay informed about industry trends, emerging technologies, and competitive landscape related to backend billing systems, provisioning tools, and customer-facing dashboards. Share insights and opportunities for innovation with the team.


• Lead the strategy, development, and maintenance of backend billing systems
• Build and enhance internal tools for efficient feature and usage provisioning
• Design and implement customer-facing dashboards
• Assist in developing a comprehensive usage alerts system
• Work closely with cross-functional teams
• Define and communicate a clear product strategy and roadmap
• Define relevant KPIs to measure success
• Stay informed about industry trends

DevOps

• Running the production environment to provide highest levels of uptime, performance, and reliability
• Automation of day-to-day operations
• Working with development teams to ensure production-ready applications
• Improving automation for code deployment and management
• Establishing end-to-end monitoring and alerting
• Participating in on-call rotation and managing critical services
• Troubleshooting complex systems and environments
• Enabling developers to move rapidly with features
• Participating in architecture reviews and working cross-functionally
• Identifying performance bottlenecks and guiding development teams
• Gathering and analyzing metrics for performance tuning
• Testing and release procedures
• System design consulting and capacity planning
• Creating sustainable systems and services through automation

Senior Site Reliability Engineer

Product Designer

• Creating innovative and engaging learning experiences for go-to-market team members
• Collaborating with subject matter experts to develop various learning and development assets
• Writing clear and concise instructional materials
• Incorporating multimedia elements to enhance learning effectiveness
• Creating job guides and other materials to facilitate learning experience
• Designing engaging activities and assignments for learners
• Analyzing and improving current learning programs

Intern, Instructional Design

• Creating innovative and engaging learning experiences at scale
• Collaborating with the Global Field Readiness team and subject matter experts
• Developing high-quality instructional content
• Writing clear and concise instructional materials
• Incorporating multimedia elements to enhance learning effectiveness
• Designing engaging activities and assignments for learners
• Analyzing current learning programs for improvement
• Working in a remote environment

• Uncover and develop new sales opportunities
• Build strong pipeline of sales opportunities
• Execute sales opportunity generation programs
• Collaborate with marketing, sales, and customer success teams
• Set up meetings and help build company pipeline
• Consult existing customers
• Achieve sales targets and outcomes
• Reach out to customer leads through cold calling and email

Sales Development Representative

Customer Success & Support

• Work with large Enterprise customers
• Ensure their success via Workato Intelligent Automation Platform
• Serve as customer advocate
• Liaise between customers and internal teams
• Develop and maintain strategic business relationships
• Guide customers on Enterprise Automation journey
• Create customer assets
• Monitor customers' achievement of desired outcome and value
• Serve as primary point of escalation
• Develop trusted and collaborative relationships
• Contribute to development of Customer Success practice

Enterprise Customer Success Manager

Backend Engineer

• Responsible for building API interfaces and backend infrastructure
• Collaborate with UI, connectivity, and DevOps teams
• Write well-designed, testable, efficient code
• Support continuous improvement
• Contribute to all phases of development lifecycle

Senior Software Engineer (Ruby)

• Responsible for building API interfaces and backend infrastructure
• Collaborate with UI, connectivity, and DevOps teams
• Contribute to all phases of the development lifecycle
• Write well-designed, testable, efficient code
• Evaluate and propose improvements to existing system
• Support continuous improvement

• Building API interfaces and backend infrastructure
• Collaborating with UI, connectivity, and DevOps teams
• Solving complex problems
• Contributing to all phases of development lifecycle
• Writing efficient code
• Evaluating and proposing improvements
• Supporting continuous improvement


• Responsible for building API interfaces and backend infrastructure
• Collaborate with UI, connectivity, and DevOps teams
• Write well-designed, testable and efficient code
• Support continuous improvement

• Building API interfaces and backend infrastructure
• Collaborating with UI, connectivity, and DevOps teams
• Writing well-designed, testable, efficient code
• Contributing to all phases of the development lifecycle
• Evaluating and proposing improvements to existing system

• Build and manage a portfolio of reseller and referral partners
• Drive business development activities across partner accounts
• Establish and grow business and technical relationships
• Jointly develop a business plan with partners
• Drive partner revenue through engagement and pipeline development
• Track performance and business outcomes
• Drive joint solution building and asset creation
• Design and execute enablement programs
• Provide guidance and decision support
• Manage contract negotiations

• Responsible for running and managing the production environment
• Automating day-to-day operations
• Ensuring applications are production-ready, scalable, reliable, and observable
• Improving automation for code deployment, management, and visibility
• Establishing end-to-end monitoring and alerting
• Participating in on-call rotation
• Managing availability and performance of critical services
• Performing root cause analysis and troubleshooting
• Enabling rapid feature development without sacrificing reliability
• Participating in architecture reviews
• Addressing security, reliability, and availability best practices
• Gathering and analyzing metrics
• Streamlining development processes
• Working with CI/CD tools
• Experience with AWS technologies
• Experience with Kubernetes and databases
• Strong troubleshooting and networking skills
• Programming experience in high-level languages
• Experience with Infrastructure as Code tools
• Experience with compliance regulated environments
• Experience with stress-testing, load testing, and security regulations
• Experience with cloud environments and automation

• Responsible for running the production environment
• Identify and automate day-to-day operations
• Collaborate with development teams
• Improve automation for code deployment and management
• Establish monitoring and alerting
• Participate in on-call rotation
• Troubleshoot and perform root cause analysis
• Streamline load testing and performance regressions
• Enable rapid feature development without sacrificing reliability
• Guide development teams towards security, reliability, and availability best practices
• Daily and monthly responsibilities in performance tuning, testing, and system design
• Create sustainable systems through automation

Account Executive

• Join the growing Japan team
• Report directly to the Japan General Manager
• Build and execute a territory plan targeting mid-market customers across Japan
• Focus on new business sales
• Partner with SDR, partner sales, and marketing teams
• Act as a strategic advisor to C-Level executives
• Help maximize the potential of automation and integration

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