Customer Success Manager – Bahasa Indonesian Speaker

3 days ago

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Workiva

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SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

📋 Description

• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers • Manage diverse customer needs through robust product knowledge and expertise • Consult on best practices, workflows, and management business reviews • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Record customer activity, outcomes, issues, and communication in customer management tools • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming customer renewals • Use customer management tools to track customer communication, issues, and metrics

🎯 Requirements

• Undergraduate degree or equivalent combination of education and experience in a related field • 2+ years of related career experience in Customer Success, Customer Service, Account Management, Software Consulting or Technology Solution Delivery • Fluency in English and Bahasa Indonesian required • Excellent communication skills and able to demonstrate the ability to communicate at multiple levels • Evidence of successful relationship building both internally and externally • Experience supporting SaaS platforms (Finance or Sustainability solutions a plus) • Expert observation, communication, and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams • A self-starter who thrives in fast-paced environments and can manage multiple priorities • Working experience with customers across the Financial Services sector is a plus

🏖️ Benefits

• Workiva is an Equal Employment Opportunity Employer. • We believe that great minds think differently. • We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. • Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.