Senior Enterprise Customer Success Manager

9 hours ago

Apply Now

Receive Emails with Similar Jobs

Workiva

WebsiteLinkedInAll Job Openings

SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

📋 Description

• Develop and cultivate a strategic, high-level network, consistently engaging with Senior Managers, Directors and Executives in customer organizations • Act as an Enterprise Strategy Consultant, offering guidance that shapes the customer's long-term strategy as it pertains to Workiva solutions • Secure agreement and buy-in from multiple high-level, cross-functional internal and external leaders • Own the overall internal strategy to serve the customer, directing resources and departments with cross-functional command and diplomacy • Demonstrate High-Impact Accountability for driving measurable business outcomes and maximizing customer value • Define and implement a strategic vision, translating it into actionable execution plans (Vision, Strategy, Prioritization and Execution) • Drive vision and innovation by recognizing new use cases and expansion potential; expertly connect Workiva solutions to clear, compelling business value and ROI narratives • Lead discussions as a Consultative Leader, influencing customer decisions and challenging assumptions to drive better results • Design and institutionalize new, advanced processes for the entire department to resolve highly complex, function-impacting issues • Build Predictive Risk Models to forecast potential risks and enable proactive intervention before strategy is impacted • Guide and develop junior team members on strategic thinking and complex problem-solving

🎯 Requirements

• 8+ years of related experience • Bachelor’s degree - An advanced degree will be considered in lieu of experience • Prior work experience in financial services or experience in governance/risk/compliance (GRC), accounting, or financial reporting for public companies • Deep technical aptitude and expertise with complex SaaS/cloud enterprise software solutions and the ability to guide high-level discussions about technology integration • Understanding of data systems and data management within large enterprise organizations • Project Management skills and experience • Demonstrated expertise in Board-Level Acumen, understanding and speaking to high-level financial and governance concerns • Proven ability to exhibit strong Executive Presence and leverage high emotional intelligence to influence outcomes • Advanced capability in data-backed narrative creation and strategic business case development • Ability to apply advanced frameworks and techniques to solve major long-term assignments

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package