Workiva
SaaS • Enterprise • Finance
Workiva is a comprehensive platform designed for corporate reporting, ESG, audit, and risk management. It offers integrated reporting solutions that connect data, unify processes, and empower teams to focus on value-added work. Over 6000 international companies trust Workiva for its ability to streamline workflows and provide a single source of truth for financial and non-financial data. The platform incorporates cutting-edge technology, including AI and automation, to enhance security and compliance with current and future regulatory requirements. Workiva's solutions are tailored to various sectors, including banking, insurance, and investments, and the platform supports teams in accounting, finance, audit, risk, and sustainability.
Customer Success Manager – German Speaking
October 8
🗣️🇩🇪 German Required
Workiva
SaaS • Enterprise • Finance
Workiva is a comprehensive platform designed for corporate reporting, ESG, audit, and risk management. It offers integrated reporting solutions that connect data, unify processes, and empower teams to focus on value-added work. Over 6000 international companies trust Workiva for its ability to streamline workflows and provide a single source of truth for financial and non-financial data. The platform incorporates cutting-edge technology, including AI and automation, to enhance security and compliance with current and future regulatory requirements. Workiva's solutions are tailored to various sectors, including banking, insurance, and investments, and the platform supports teams in accounting, finance, audit, risk, and sustainability.
📋 Description
• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers • Manage diverse customer needs through robust product knowledge and expertise • Consult on best practices, workflows, and management business reviews • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Record customer activity, outcomes, issues, and communication in customer management tools • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming customer renewals • Use customer management tools to track customer communication, issues, and metrics
🎯 Requirements
• Undergraduate degree or equivalent combination of education and experience in a related field • 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales • Fluency in German and English
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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