Lead UX Researcher

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World Vision Canada

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1957

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

World Vision Canada is a Christian humanitarian non-profit that works to end child poverty and support vulnerable children, families and communities. Through child sponsorship, disaster relief/emergency response, community-led development programs and advocacy, it delivers services such as clean water, education, health, protection and food assistance. The organization raises donations and membership support in Canada to fund field programs (the site reports a five-year average allocation of ~85% to field programs and advocacy, ~11% to fundraising and ~4% to administration), coordinates emergency responses (e. g. , Sudan), and partners with churches, corporations and donors to advance children’s rights and wellbeing.

📋 Description

• Lead the implementation and operation of research programs for our internal and external portfolios of products, providing critical user insights that will inform and guide our product ideation and roadmaps. • Serve as a role model with care and devotion, from expertly crafting the perfect survey question to navigating the most difficult user interview. • Employ best-practice methodologies and industry tools to collect, analyze, synthesize, and interpret complex data into rich, comprehensive, and meaningful insights. • Establish and run a UX Research Community of Practice within the organization, fostering an environment of learning, sharing, and collaboration across different team members to increase data-informed decision-making. • Lead cross-functional teams through the process of ideating and developing strategies and product ideas based on user insights.

🎯 Requirements

• Minimum 8 years of industry experience conducting and leading user experience research, planning and designing research studies, and other supporting activities. • Experience in building and leading a community of practice or similar collaborative support groups. • Exceptional collaboration skills with the ability to work effectively across different teams and disciplines. • Excellent communication and presentation skills, with the ability to synthesize and communicate data and actionable insights clearly to stakeholders at all levels. • Proficiency in conducting qualitative and quantitative research with best-practice methodologies, industry tools, and advanced statistical modeling. • A Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field.

🏖️ Benefits

• Health Spending Account • Up to 6% matched pension contributions • Parental leave top-up • Generous paid vacation, sick days, wellness and personal days • Office closed extra days before long weekends (6x/year)