World Class Contact Centers
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
Spanish Bilingual CS Retention Agent
Job not on LinkedIn
January 8
🇺🇸 United States – Remote
đź’µ $5 - $7 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨‍🎓 No degree required
🗣️🇪🇸 Spanish Required
World Class Contact Centers
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
đź“‹ Description
•Engage with customers professionally, courteously, and energetically, addressing inquiries and requests. •Educate customers on our products and their benefits, providing tailored information. •Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue. •Creatively customize offers according to each customer's needs.
🎯 Requirements
•2-3 years of experience in customer service, sales, or retention •Excellent interpersonal, written, verbal, and active listening skills •Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs •Detail-oriented, adaptable, and flexible in a changing environment •Empathetic, diplomatic, and able to exercise sound judgment •Positive, personable, and genuinely interested in others' well-being •Comfortable in a fast-paced, inbound call center environment •Adept at multitasking, prioritizing, and problem-solving •Reliable, committed, and receptive to coaching and feedback •Driven, patient, and able to work independently or as part of a team •Focused on achieving monthly goals and delivering excellent customer service •Skilled at resolving billing issues and explaining procedures •Minimum Technical Requirements: A desktop or laptop with Windows 10 Version 21H1 or higher. It should have at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor. A dedicated Ethernet or LAN connection for stable internet access. High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection. (Or willing to upgrade to 100mbps) •A noise-cancelling headset with a microphone to ensure clear audio communication •A quiet, dedicated workspace that's free from interruptions •Up-to-date antivirus and security software to protect sensitive information •A webcam for video meetings •Access to a reliable power source and backup for uninterrupted work
🏖️ Benefits
•Permanent work-from-home, remote role •Independent Contractor Agreement •Full-time, 40 hours per week •Starts ASAP •Paid training program (earn while you learn) •Daily 1-hour paid meal break •Supportive mentoring and coaching •Welcoming, rewarding environment •$5-$7 USD Base pay plus commissions and bonus structure •Weekly pay via Wise •Paid U.S. public holidays
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