Community Manager

🔥 12 hours ago

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WorldVia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Travel

WorldVia is a company that offers expert travel advisory services, helping customers plan and execute perfect vacations tailored to their individual preferences. With a network of over 2,000 experienced travel advisors, WorldVia specializes in providing guidance on various types of travel including all-inclusive resorts, ocean cruises, and river cruises. The company also offers travel guides and articles covering trending destinations like Australia, Colombia, and France, as well as insider travel tips and deals via subscription. Their expert advisors ensure thoughtfully curated travel experiences, focusing on convenience, personal preferences, and budget considerations.

📋 Description

• Serve as the day-to-day steward of WorldVia’s Member Hubs, including programs such as Crown and Diamond Clubs, Spark Society, and Thrillseekers, helping keep each one healthy, active, and on-brand. • Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up so every session delivers value to members. • Support the overall member experience across the different vehicles that bring each Hub to life, including private Facebook groups, WorldVia.PRO hub pages, and live or virtual events. • Moderate each Hub’s private Facebook group as well as the overarching members-only Facebook group, enforcing community guidelines and keeping conversation welcoming and aligned with WorldVia’s voice. • Maintain a consistent daily presence across community spaces by starting conversations, responding to members, asking thoughtful questions, and keeping momentum going between meetings and events. • Welcome new members into groups and programs, helping them find their footing and understand how to engage with the broader WorldVia community. • Surface and celebrate member wins, milestones, and contributions to reinforce belonging and participation. • Plan and host recurring livestreams and interactive community formats, including Q&As, member spotlights, behind-the-scenes conversations, and other engagement-driven programming. • Develop and publish ad hoc, non-educational community content across the Hubs, the members-only Facebook group, and other member-facing channels within WorldVia.PRO. • Maintain a lightweight content calendar so community engagement runs on a predictable and sustainable rhythm. • Track members who newly qualify for access to programs such as Crown Club and Diamond Club, and deliver timely, personal congratulations and welcomes. • Monitor members approaching the next tier and proactively encourage their progress through recognition, check-ins, and connection to relevant resources. • Partner with internal teams to source the member data needed to support accurate recognition and outreach workflows. • Support Agency Development on member meet-ups and other in-person experiences, providing on-the-ground community support rather than owning full event logistics. • Serve as a visible, approachable representative of the Member Development & Engagement team at external and in-person events.

🎯 Requirements

• Demonstrated experience in community management, social media engagement, or member-facing programming, ideally in a membership, network, or online community setting. • A strong, warm written voice and comfort showing up live and on camera for livestreams and interactive community formats. • Strong organizational skills and comfort tracking participation, milestones, and engagement patterns. • A self-directed, proactive working style and sound judgment for maintaining positive, on-brand community spaces. • Familiarity with the travel advisor, host agency, or membership-based business space is a strong plus. • Willingness to travel periodically for member events and in-person community touchpoints.

🏖️ Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & Long-Term Disability Insurance • Optional Employee-Paid Vision Insurance and Short-Term Disability Insurance • 401k with up to 4% Company Match • Paid Time Off + Company Holidays • Additional Day Off for Your Birthday and Work Anniversary • Opportunities for professional development and career growth • Travel industry perks and discounts • Collaborative and innovative work environment