Clinical Payments Associate

🔥 10 minutes ago

🌐 Brazil, Argentina – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 10%

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Logo of Worldwide Clinical Trials

Worldwide Clinical Trials

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Worldwide Clinical Trials is a global contract research organization (CRO) that provides comprehensive clinical trial services. They specialize in supporting studies across diverse therapeutic areas such as oncology, cardiology, and rare diseases. With over 30 years of experience, Worldwide Clinical Trials emphasizes personalized support and customized solutions throughout the entire lifecycle of drug development. Their services include clinical monitoring, data management, patient recruitment, and regulatory consulting, ensuring precision and tailored attention for each clinical trial.

📋 Description

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members • Monitor and triage incoming emails, assigning them to appropriate team members • Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access • Prepare and distribute remittance documentation and payment confirmations • Maintain accurate records of ticket assignments, communications, and resolutions • Support the Clinical Payments team with administrative tasks such as updating trackers and organising documentation • Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist-driven tasks under supervision • Assist with collecting, validating, and organising study documentation for migration or reconciliation activities • Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities • Escalate issues, gaps, or discrepancies to senior team members • Perform other duties as assigned

🎯 Requirements

• Strong written and verbal communication skills in English • Excellent attention to detail and organisational skills • Ability to manage multiple tasks and prioritise effectively • Proficiency in Microsoft Office (Excel, Outlook, Word) • Familiarity with Jira or other ticketing systems is an advantage • Team-oriented with a proactive and solution-focused mindset • Bachelor’s degree in Life Sciences, Business, Finance, or a related field • No prior industry experience required; internships or administrative experience are an advantage • Demonstrated interest in clinical research, healthcare, or financial operations

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