Customer Engagement Specialist

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September 22

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WOW Remote Teams

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B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

2 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

📋 Description

• Serve as the key driver of customer re-engagement strategy for a technology solutions company. • Manage a precise, one-week follow-up cycle for different client segments (unused quotes, inactive past clients, new leads). • Conduct professional phone calls according to a defined script to qualify leads and gauge interest. • Execute timely email communications aligned with each step of the engagement cycle. • Update and maintain all client interactions, notes, and data within Zoho CRM. • Perform quality assurance (QA) calls for active projects to ensure client satisfaction. • Initiate post-shipment customer experience surveys to gather feedback. • Handle additional client outreach and communication tasks as required.

🎯 Requirements

• Previous professional experience in a customer service, virtual assistance, or client-facing role. • Exceptional verbal and written English communication skills. • Strong familiarity with CRM software; prior experience with Zoho CRM is highly advantageous. • Outstanding organizational abilities with a proven capacity to manage multiple tasks efficiently. • A professional and engaging phone presence, with a talent for building rapport. • Self-motivated individual who thrives in a remote, independent work setting.

🏖️ Benefits

• Full-time 100% remote position. • Flexibility to work from anywhere. • Opportunity to become an integral part of a dynamic and growing organization.