Customer Service Representative

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🕒 6 days ago

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Respond promptly and professionally to customer inquiries through phone calls, text messages, and email. • Assist customers with questions related to rentals, equipment access, accounts, procedures, and general service information. • Investigate customer concerns and provide practical, accurate solutions. • Maintain a friendly, patient, and professional phone demeanor. • Guide customers through basic troubleshooting steps when they experience difficulties using the rental service. • Communicate policies, instructions, and next steps in a clear and easy-to-understand manner. • Escalate technical, billing, safety, or operational concerns when additional support is required. • Follow up with customers when necessary to confirm that their concerns have been resolved. • Document relevant customer interactions and maintain organized support records. • Learn the company’s rental processes, services, and customer support procedures. • Collaborate with other team members to communicate recurring customer issues or service improvements. • Complete additional administrative or customer support tasks based on business needs and individual capabilities.

🎯 Requirements

• Previous experience in customer service, customer support, guest services, or a similar client-facing role. • Excellent spoken and written English communication skills. • Strong phone presence and the ability to communicate calmly and confidently. • Experience assisting customers through phone, email, text, or other digital communication channels. • Strong problem-solving skills and the ability to make sound decisions when addressing customer concerns. • Friendly, patient, and empathetic approach to customer interactions. • Ability to explain instructions clearly to customers with different levels of technical familiarity. • Strong organizational skills and attention to detail. • Ability to manage multiple conversations and priorities efficiently. • Comfortable learning new applications, systems, and service procedures. • Ability to work independently in a remote environment. • Reliable internet connection, computer equipment, and a professional workspace. • Availability to work on a part-time basis, requiring availability from 4:00 p.m. PST, including Saturday and Sunday coverage. • Must be located in Latin America.

🏖️ Benefits

• Part-time position. • 100% remote opportunity. • Ability to work with a growing company in the outdoor recreation industry. • Exposure to a modern, app-enabled rental business.