Customer Service Representative

Job not on LinkedIn

August 19

Apply Now
Logo of WOW Remote Teams

WOW Remote Teams

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

2 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

📋 Description

• This is a remote position for a dedicated and passionate Customer Service Representative to join the dynamic team at Wow Remote Teams. • 100% remote, full-time opportunity for a candidate located in LATAM. • The company is a pioneer in the collectibles technology sector with a growing user base and recognized marketplace platform. • Provide timely and effective customer support via email and chat. • Manage and resolve customer questions regarding order status, platform functionality, and service complaints; identify recurring issues and develop standardized solutions. • Coordinate with logistics to facilitate and track customer shipments; report bugs to internal engineering for resolution.

🎯 Requirements

• Genuine passion for delivering exceptional customer service and creating positive user experiences • Proven ability to thrive in a fast-paced environment where efficiency and quality are paramount • Impeccable integrity and a strong ethical compass in all professional interactions • Excellent written communication skills with a keen eye for detail • A proactive, problem-solving mindset with the initiative to improve processes • Previous experience in a customer-facing support role is highly desirable • Familiarity with helpdesk software, such as Zendesk or similar platforms, is a strong advantage • A background or strong personal interest in trading cards, collectibles, or e-commerce is a plus

🏖️ Benefits

• 100% remote, full-time position • Top-of-market compensation • Opportunity to collaborate with a world-class, high-performing team • Clear pathways for advancement into specialized and senior support functions

Apply Now

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