Account Development Manager – Evening Shift

🔥 6 minutes ago

🇪🇪 Estonia – Remote

⏰ Full Time

🟢 Junior

💰 Business Development (BDR)

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of Wrike

Wrike

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Understand customer use cases and work processes to provide guidance on optimizing Wrike usage • Proactively reach out to customers via email and phone calls to help them use Wrike efficiently and share best practices • Spend approximately 80% of work time on customer calls • Maximize customer lifetime by helping customers unlock product value • Drive adoption across customers’ teams • Drive net retention through upselling and cross-selling • Onboard knowledge-worker customers and answer their questions • Understand customer goals, offer tailored best-practice advice, and deliver Wrike value • Work as part of the Engagement Team alongside other Account Development Managers

🎯 Requirements

• 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.) • Fluent English • Strong verbal and written communication skills; able to present complex ideas in an accessible and engaging way • Keen business sense to discover and understand customer business objectives and pain points • Passionate about teaching/instilling knowledge in others • Willing to dive into technical details of a product to understand it thoroughly • Ready to cover the sales side of the customer interaction, including delivering sales demos, negotiating price, managing the pipeline, processing and closing deals • Prepared to work evening shift (16:30 - 01:00) • Great people skills, including empathy, tact, patience, and poise under pressure • Excellent organization, note-taking, and time management skills • Energetic, critical thinker, curious, problem solver • Passionate about learning and improving every day • Open to feedback and coachable • Strong team player • Self-starter with strong ownership skills • Creative and innovative

🏖️ Benefits

• 28 calendar days of paid vacation • Sick Leave Compensation (5 Paid Uncertified Sick Days) • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Health Insurance (Employees + Dependents) • Life Insurance Plan • Utility Allowance (30 EUR/month, subject to taxation) • Fitness Plan (800 EUR/year) • Full-remote & On-demand access to Co-working space

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