Security Customer Success Engineer – SCSE

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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $15M Series B on 2015-05

SaaS • Productivity • Enterprise

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities • Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression • Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs • Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision • Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy • Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries • Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers • Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments • Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale • Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements • Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

🎯 Requirements

• 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment • Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences • Experience handling customer objections and guiding security-related discussions in a business-focused way • Solid understanding of cloud security principles • Knowledge of data privacy regulations such as GDPR and CCPA • Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA • Ability to manage multiple priorities effectively in a fast-paced environment • Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses • English spoken and written skills - advanced level

🏖️ Benefits

• 28 calendar days of paid vacation • Sick Leave Compensation (5 Paid Uncertified Sick Days) • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Health Insurance (Employees + Dependents) • Life Insurance Plan • Utility Allowance (30 EUR/month, subject to taxation) • Fitness Plan (800 EUR/year) • Full-remote & On-demand access to Co-working space