Writesonic
Artificial Intelligence • SaaS • Enterprise
Writesonic is an AI-powered SaaS platform that helps companies track and improve their visibility in AI search platforms (ChatGPT, Gemini, Perplexity and others) and traditional search. It provides AI-driven SEO analytics, content creation and optimization, automated technical SEO fixes, and actionable citation/outreach tools, targeting marketing and enterprise teams with enterprise-grade security and integrations.
Product Support Specialist
Job not on LinkedIn
November 25
Writesonic
Artificial Intelligence • SaaS • Enterprise
Writesonic is an AI-powered SaaS platform that helps companies track and improve their visibility in AI search platforms (ChatGPT, Gemini, Perplexity and others) and traditional search. It provides AI-driven SEO analytics, content creation and optimization, automated technical SEO fixes, and actionable citation/outreach tools, targeting marketing and enterprise teams with enterprise-grade security and integrations.
📋 Description
• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels. • Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions. • Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value. • Create and maintain documentation: FAQs, knowledge base articles, and best practice guides. • Proactively identify trends in customer feedback and share insights with the product team. • Act as the customer’s voice internally, helping shape a better product experience. • Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
🎯 Requirements
• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools. • Excellent communication skills (written & verbal) with the ability to simplify complex concepts. • Experience using support platforms like Intercom, Zendesk, or Freshdesk. • Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues. • Passion for customer experience—empathetic, patient, and proactive. • A fast learner who thrives in a high-growth, remote-first startup environment.
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